Privacy Policy | TradesLynk

1. Who We Are

TradesLynk is a B2B discovery platform for agro and food commodity exporters and importers. For privacy or data enquiries, please use our Contact page or the support email listed there.

2. Data We Collect

We collect: (a) Account data — name, email, phone, company name, country, role (Exporter/Buyer), and similar details you provide when registering; (b) Profile and listings — company description, products, certifications, and related information; (c) Inquiries — inquiry content, quantity, destination, and messages; (d) Log and technical data — IP address, device type, and usage information when you use the site.

3. How We Use It

We use your data to: provide and operate the platform; verify exporters and manage accounts; send inquiry-related and system emails; improve our services; and comply with applicable laws.

4. Sharing

We share data: (a) With other users — e.g. inquiry details and your contact information with the relevant exporter or buyer; (b) With service providers — such as hosting and email services, under strict confidentiality; (c) If required by law — when we must disclose data to authorities or to protect our rights and safety.

5. Retention

We retain your data for as long as your account is active and as needed to provide the service, resolve disputes, and comply with legal obligations. After you deactivate your account, we may retain certain data for backup, legal, or regulatory purposes for a limited period, after which it is deleted or anonymised where possible.

6. Security

We take reasonable technical and organisational measures to protect your data (e.g. encryption, access controls). No system is completely secure; we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to access, correct, delete, or export your data. You can update much of your information in your account settings. To request access, correction, deletion, or to deactivate your account, contact us via the Contact page. We will respond within a reasonable time.

8. Cookies

We use session cookies and similar technologies necessary for the platform to function (e.g. login, preferences). We may use optional analytics to understand usage; you can control non-essential cookies through your browser settings.

9. Changes

We may update this Privacy Policy. We will notify you by email or through the site when changes are material. The "Last updated" date at the top will be revised accordingly. Continued use after changes constitutes acceptance.

10. Contact

For privacy-specific questions or to exercise your rights, contact us via our Contact page or the support email listed there.